Returns Policy for Oscar + Rosie Candles

RETURNS: The return policy for Oscar + Rosie Candles is applicable for a period of 30 days from the date of purchase, except for preorder items, where the 30-day period starts from the date of delivery. Beyond these specified periods, we regret that we cannot offer refunds or exchanges. To qualify for a return, the item must be in its original condition and packaging. The cost of returning the item to Oscar + Rosie Candles is the responsibility of the customer.

DAMAGED GOODS: In the unfortunate event that any of our items arrive damaged, please email robyn@orsoycandles.com with your order number and photographic evidence of the damage. There is no need to return the damaged items.

OTHER NON-RETURNABLE ITEMS: For gift card returns, a receipt demonstrating the proof of purchase is required. Kindly email this receipt to robyn@orsoycandles.com along with your order number.

REFUNDS: Upon receiving and inspecting your return, we will send you an email confirming receipt and informing you of the approval or rejection of your refund. If approved, a refund will be processed, and the credit will be automatically applied to your original payment method. Please be aware that banks may have a processing time before authorizing the refund.

SALE ITEMS: Refunds are applicable only to regular priced items; sale items are non-refundable.