Returns Policy for Oscar + Rosie Candles

RETURNS: The return policy for Oscar + Rosie Candles is applicable for a period of 30 days from the date of purchase, except for preorder items, where the 30-day period starts from the date of delivery. Beyond these specified periods, we regret that we cannot offer refunds or exchanges. To qualify for a return, the item must be in its original condition and packaging. The cost of returning the item to Oscar + Rosie Candles is the responsibility of the customer.

DAMAGED GOODS: In the unfortunate event that any of our items arrive damaged, please email with your order number and photographic evidence of the damage. There is no need to return the damaged items.

OTHER NON-RETURNABLE ITEMS: For gift card returns, a receipt demonstrating the proof of purchase is required. Kindly email this receipt to along with your order number.

REFUNDS: Upon receiving and inspecting your return, we will send you an email confirming receipt and informing you of the approval or rejection of your refund. If approved, a refund will be processed, and the credit will be automatically applied to your original payment method. Please be aware that banks may have a processing time before authorizing the refund.

SALE ITEMS: Refunds are applicable only to regular priced items; sale items are non-refundable.