SHIPPING COSTS:
- Enjoy FREE Standard Shipping Australia Wide for ORDERS OVER $150
- $12.95 Standard Shipping for ORDERS UP TO $150
- $22.95 Express Shipping Australia Wide.
DISPATCH TIME:
- Please allow up to 5 business days for your order to be dispatched from the Oscar + Rosie production team.
- Our products are handmade, with many made to order.
- We recommend allowing 7–10 working days for final delivery. For urgent orders, contact sales@orsoycandles.com.
DELIVERY TIMES:
- Standard shipping takes 2–7 business days, and for faster delivery, consider choosing the Express shipping option at checkout, which usually takes 1—3 business days.
PRE-ORDERS:
- If your item is on pre-order, it will be dispatched once it is available. Estimated delivery timeframes can be found on the product page. Orders with multiple items, including pre-orders, will be sent together upon pre-order item readiness. Contact us at sales@orsoycandles.com if you wish to have items sent separately.
SHIPPING PROTECTION:
- Add shipping protection to cover loss, theft, or damage within 30 days. Without shipping protection, we are not liable for your parcel. Tracking details will be provided once your order ships. For inquiries, email sales@orsoycandles.com.
CANCELLATIONS OF ORDERS:
- Due to our handmade-to-order nature, we do not accept cancellations.
INCORRECT DELIVERY ADDRESS:
- Email sales@orsoycandles.com immediately if you provided an incorrect or incomplete delivery address before your order is dispatched.
REFUNDS:
- No refunds for changes of mind or accidental fragrance selection errors.
DAMAGED OR FAULTY PRODUCTS:
- For damaged, faulty, or incorrect deliveries, contact sales@orsoycandles.com within 48 hours with photos.
- Claims made after this time may not be honored. Our customer service team will assess and may offer a full refund or replacement.
CONTACT CUSTOMER SERVICE:
- Reach out to us through email at sales@orsoycandles.com or fill in our “Contact us” form.
